Refund policy

No returns or exchanges will be accepted for change of mind purchases.

Damaged Items

If your artwork arrives damaged, you must contact Eclette within 24 hours of delivery.

Because damage can occur during transit, please:

  1. Photograph the packaging before opening, showing any visible damage.
  2. Carefully open the package and photograph the artwork itself.
  3. Email the photographs, your order number, and a brief description of the issue to: hello@eclette.com.au
  • Eclette requires your full assistance during the claims process and once assessed and confirmed you may be entitled to a replacement, full refund or, if possible, for the goods to be repaired / restored.
  • If it is not possible to provide a new replacement, Eclette has the option to offer a full or partial refund dependent on the amount of damage to the product.
  • If a replacement is available, and the customer elects to receive a refund instead, the refund will be for the amount of the purchase price excluding the delivery cost.
  • If you are entitled to a refund, you must send your item back in its original packaging with transit insurance, tracking and signature upon delivery. Eclette will not be liable for items broken in return transit due to inappropriate packaging. All items being returned to Eclette remain your property until received. Costs incurred for return shipping, delivery and packaging are incurred solely at the customer’s expense.
  • We do not under any circumstances accept responsibility for returned items that are lost or damaged in transit back to Eclette. If your return does not arrive, or becomes damaged during transit (further than that already agreed), your refund will not be processed.
  • Once your return is received and processed, you will receive a refund confirmation email. Refunds will be credited to your original method of payment.
  • If you cannot demonstrate the damage or fault in the item occurred during transit, you will not be entitled to a refund. In this case, repairs / restoration if applicable can be arranged upon request at the customer’s expense. 

Lost Parcels

If an order is confirmed lost in transit by the courier, a replacement will be provided at no additional cost.

Originals & Commissions

All original artworks, including commissioned pieces, are approved prior to shipping through photographs. While every effort is made to ensure colours are represented accurately, variations can occur between screens and devices. For this reason, changes of mind after receipt of the artwork are not accepted, and replacements or refunds will not be provided on this basis.

Change of Mind

Returns or exchanges are not accepted simply for change of mind under any circumstances.